Terms & Conditions

Last updated: 7 December 2025

1. Introduction

Welcome to Nomads of Altitude (the “Website”). Nomads of Altitude offers high-altitude mountaineering expeditions, trekking programs, and guided adventure travel around the world.

The Website and all booking-related services are owned and operated by:

Aces Go Places Pty Ltd
Trading as Nomads of Altitude
ABN: 12 162 137 082
Registered office: 304 / 8 Duke Street, Point Frederick NSW 2250, Australia

Contact
Email: info@nomadsofaltitude.com

Phone: +61 414 338 207 (Australia)
Phone: +33 658 591 490 (France)

By accessing or using the Website, or by booking an expedition (an “Expedition”) with us, you agree to be bound by these Terms & Conditions (the “Terms”).
If you do not agree to these Terms, you must not use the Website or book any Expedition through it.

2. Definitions

In these Terms, unless the context requires otherwise:

“Company”, “we”, “us”, “our” means Nomads of Altitude, a registered trading name of Aces Go Places Pty Ltd (ABN 12 162 137 082).

“User”, “you”, “your” means any person using the Website, requesting information or booking an Expedition.

“Website” means www.nomadsofaltitude.com
and any sub-pages or related domains.

“Expedition” means any mountaineering, trekking, climbing or adventure trip, program, course or guided activity arranged through the Company.

“Guide” means any mountain guide, expedition leader or instructor:

engaged by the Company; and/or

engaged by a local partner or operator with whom we work for the delivery of an Expedition.

“Services” means the services provided by the Company via the Website, including information about Expeditions, booking facilities, communication with Users, customer support and related administrative services.

“Booking” means a reservation for an Expedition made by a User and confirmed by the Company in writing.

“Tour Price” means the total price of the Expedition as communicated by the Company, excluding any Booking Fees, Admin Fees or payment provider fees (unless otherwise stated).

“Booking Fee” means the non-refundable fee charged by the Company when a Booking is confirmed.

“Admin Fee” means any administrative fee charged in connection with cancellations or changes requested by the User.

3. Scope and Role of the Company

3.1 These Terms set out:

the conditions of use of the Website; and

the terms under which Users may book Expeditions through the Company.

3.2 Nomads of Altitude designs and organises Expeditions and works with qualified Guides and local operators around the world. In some cases, Nomads of Altitude guides accompany the group; in other cases, local partners or independent Guides may lead the trip on our behalf.

3.3 Unless explicitly stated otherwise in the Expedition description or confirmation:

Nomads of Altitude provides overall trip design, coordination and booking services;

day-to-day operational decisions, safety management and guiding in the field may be carried out by local partners or independent Guides.

4. Our Services

4.1 Organisation of Expeditions
We organise Expeditions, design itineraries, and coordinate logistics together with qualified Guides and local partners.

4.2 Information and advice
The Website provides general information about Expeditions. More detailed or personalised advice (e.g. suitability, level, preparation) may be given by e-mail, phone or other direct communication.

4.3 Third-party services
Some components of an Expedition (for example: accommodation, transport, porters, permits, insurance, extra activities) may be provided by independent third-party suppliers under their own terms and conditions. We are not responsible for their separate contractual relationships with you, except as required by applicable law.

4.4 Availability
The inclusion of an Expedition or date on the Website does not guarantee availability. All Bookings are subject to written confirmation from the Company.

5. Use of the Website

5.1 You must be at least 18 years old and have the legal capacity to enter into binding contracts in order to make a Booking.

5.2 You agree to provide information that is true, accurate, current and complete, including contact details and any medical or mountaineering information requested.

5.3 You must not misuse the Website, including by:

attempting to gain unauthorised access to the Website, servers or data;

using the Website for fraudulent, illegal or abusive purposes;

copying, scraping or extracting content or data for commercial purposes without our prior written consent.

5.4 We may suspend or terminate your access to the Website if we reasonably believe you are in breach of these Terms.

6. Bookings and Contract Formation

6.1 Request and quote
To book an Expedition, you must submit a request via the Website form, e-mail or any other method made available. Based on your request, we will provide you with a quote or booking proposal including, at minimum:

itinerary and main features;

Tour Price and any applicable fees;

payment terms and deadlines;

key conditions (e.g. group size, altitude, prerequisites).

6.2 Confirmation and deposit
Your Booking is only confirmed when all of the following have occurred:

You have accepted the quote in writing (including via e-mail or online form);

You have paid the required deposit or full Tour Price, as indicated in the quote; and

We have issued written confirmation of your Booking.

Payment or written acceptance alone does not constitute confirmation. Until we send written confirmation, availability, pricing, Guides and dates cannot be guaranteed.

6.3 Contract
Once we confirm your Booking in writing, a binding contract is formed between you and:

the Company, for the organisation, coordination and sale of the Expedition and any guiding services we explicitly provide; and

where applicable, local partners or independent Guides involved in the operation of the trip.

6.4 Third-party price adjustments
If you prepay services provided by third parties through us (e.g. huts, transport, hotels), prices may change due to exchange rates, government fees, taxes or supplier adjustments. Any significant difference may be invoiced to you or refunded, as applicable.

7. Prices, Fees and Payment

7.1 Tour Price
The Tour Price is indicated in your quote or on the Expedition page. Unless explicitly stated otherwise, the Tour Price generally excludes: international flights, visas, personal insurance, personal equipment, and personal expenses.

The Tour Price includes our commission and our commercial arrangements with local partners. We are not required to provide a detailed breakdown of internal cost structures.

7.2 Booking Fee
Upon confirmation of a Booking, a non-refundable Booking Fee of 5% of the Tour Price applies.

7.3 Payment provider / processing fees
Payments made via providers such as Wise or PayPal may attract fees imposed by those providers.
If card payments are offered, additional processing fees may apply (for example, up to approximately 2.3%), depending on card type, issuing country and currency.

7.4 Admin Fee
A 3% Admin Fee of the Tour Price applies in the event of User-initiated cancellations or changes, in addition to any cancellation fees set out in Section 8.

7.5 Payment methods
Accepted payment methods will be indicated in your quote and may include:

bank transfer to a nominated Australian or international bank account;

payment via Wise;

payment via PayPal;

other secure payment methods as advised by us.

Payments are only considered received once cleared funds have reached our nominated account.

7.6 Late or non-payment
If you fail to pay any amount due by the specified deadline, we may:

treat this as a cancellation by you; and

apply the cancellation terms in Section 8.

8. Cancellations and Changes

8.1 Cancellation by you
You may cancel your Booking by written notice (e-mail is sufficient) sent to info@nomadsofaltitude.com
.
The effective date of cancellation is the date on which we receive your e-mail.

Unless otherwise stated in the specific Expedition conditions, the following refund schedule applies to the Tour Price:

60 days or more before departure: 100% refund of the Tour Price

59–30 days before departure: 75% refund of the Tour Price

29–21 days before departure: 50% refund of the Tour Price

20 days or fewer before departure: No refund

The Booking Fee, Admin Fee, and any payment provider fees (e.g. PayPal, Wise, card processing fees) are non-refundable, unless otherwise required by applicable law.

8.2 Changes requested by you
Any change requested by you (such as dates, itinerary, adding/removing participants) is subject to:

availability;

approval by the Company and/or local partners; and

any additional costs and the Admin Fee, where applicable.

8.3 Cancellation or modification by the Company or Guide
We or the Guide may need to modify or cancel an Expedition due to circumstances including, but not limited to:

unsafe weather or objective mountain hazards;

injury or illness of a Guide;

insufficient participant numbers;

natural disasters, political instability, border closures or other force majeure events.

In such cases, we may:

offer an alternative itinerary of similar level and value;

propose new dates; or

cancel the Expedition.

If we cancel the Expedition and no suitable alternative is accepted by you, we will refund amounts paid for the Tour Price, minus any non-recoverable third-party costs. This refund will be in full settlement of our liability, except where Australian Consumer Law requires otherwise.

9. Traveller Responsibilities and Risk

9.1 Physical and technical condition
By booking an Expedition, you confirm that:

you are in an adequate physical and mental condition for the planned activities;

you meet the technical level and prerequisites indicated in the Expedition description;

you have informed us of any relevant medical history or condition that could affect your participation or safety.

9.2 Insurance
You are responsible for obtaining adequate travel insurance, which should typically include, where applicable:

rescue and evacuation (including helicopter if available);

medical treatment, including high-altitude and remote locations;

trip cancellation and interruption;

repatriation.

We may request proof of insurance. Failure to provide proof when requested may result in cancellation of your participation without refund.

9.3 Compliance with instructions
During the Expedition, you agree to follow all safety instructions given by the Guide or expedition leader. The Guide may decide to modify, postpone or interrupt the itinerary if they consider that conditions, participant behaviour or other factors make continuation unsafe.
No refund will be due if:

you refuse to follow safety instructions; or

you choose to leave the Expedition voluntarily.

9.4 Inherent risks
Mountaineering, climbing, trekking and high-altitude travel involve significant inherent risks, including serious injury or death. By booking and participating in an Expedition, you acknowledge and accept these risks and participate voluntarily.

10. Liability

10.1 Extent of liability
To the fullest extent permitted by applicable law:

We are not liable for any indirect, consequential or non-material damages, including loss of enjoyment, loss of opportunity, or loss of income.

Our total aggregate liability arising out of or in connection with an Expedition or these Terms is limited to the amount of the Tour Price actually paid by you for the relevant Expedition, except where consumer law requires a higher level of protection.

10.2 Third-party providers and local partners
We work with independent local operators, guides, transport companies, accommodation providers and other suppliers. We are not responsible for acts or omissions of these independent third parties, except where required by applicable travel or consumer law.

10.3 Mandatory consumer rights
Nothing in these Terms is intended to exclude or limit any rights you may have under Australian Consumer Law or other mandatory consumer protection laws that apply and cannot legally be excluded.

11. Personal Data and Privacy

11.1 We collect and process personal data in connection with your use of the Website and your Booking (for example: name, contact details, passport information, emergency contact, and health information relevant to altitude and safety).

11.2 Details of how we process your data will be set out in our Privacy Policy (to be published on the Website).

11.3 By using the Website or making a Booking, you consent to the processing of your personal data in accordance with our Privacy Policy once it is available.

12. Intellectual Property

12.1 All content on the Website (including text, images, logos, graphics, videos, design and layout) is owned by or licensed to the Company and is protected by copyright and other intellectual property laws.

12.2 You may not copy, reproduce, distribute, modify or create derivative works from any part of the Website without our prior written consent, except for personal, non-commercial use.

12.3 If you submit content (for example: reviews, photos, testimonials), you grant the Company a non-exclusive, royalty-free, worldwide licence to use, reproduce, adapt and publish that content for promotional and commercial purposes, unless you explicitly request otherwise in writing.

13. Changes to These Terms

13.1 We may update these Terms from time to time. The updated version will be published on the Website with a new “Last updated” date.

13.2 By continuing to use the Website or our Services after changes have been posted, you agree to be bound by the updated Terms.

14. Governing Law and Jurisdiction

14.1 These Terms and any dispute or claim arising out of or in connection with them, the Website or any Expedition shall be governed by and construed in accordance with the laws of New South Wales, Australia.

14.2 The courts of New South Wales, Australia shall have exclusive jurisdiction, except where mandatory consumer law in your country of residence provides otherwise.

15. Contact

For any questions about these Terms, Bookings or our Expeditions, you can contact us at:

Nomads of Altitude
A trading name of Aces Go Places Pty Ltd
ABN: 12 162 137 082

Email: info@nomadsofaltitude.com

Phone: +61 414 338 207 / +33 658 591 490
Postal address: 304 / 8 Duke Street, Point Frederick NSW 2250, Australia